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Hi all. Well, the EZ Serve techs and I are on a first name basis now. This is my third time in for service in the last month. By my counts, my machine has been looked at by between seven and twelve different technicians at EZ serv including two separate "quality" assurance teams. I have had the system board and the processor card replaced, and been told on at least six separate occasions that my mouse and crash problems are all due to bad software. Finally, on the third time its been in, after registering complaints twice, I was able to have the head tech on 755 models check out my machine and lo and behold- its a bad hard drive! So my troubles are over, right? No. It seems that IBM refuses to do anything but load my new drive with factory specs, meaning win 3.1 and os/2. While I'm sure those are great systems, I don'town a single piece of hardware or software that isn't Win95 specific. So now I need to upgrade to Win95 from 3.1. I have never done this before, but remember hearing horror stories about conflicts and such.Can anyone with experience with this (I seem to remember from a long time ago someone named "Hitchhiker") drop me a line with any suggestions that might make this a little smother. Regards, Jeff elvislives@mindspring.com