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> Anyways I was wondering what the turnaround time is on service like this Usually: (shipping time) + 1/2 day + (waiting for parts [if required]) For most people, the third seems to be the biggest issue. For me (in Hawaii), (1) is usually the killer (G** D** FEDEX!) > (I can't get along without it for too long). Also I heard that if there > are any memory upgrades, they should be removed. Is this correct? What > about software? I suppose I should re-run lilo to default to win95 right? Anything you don't need to boot and reproduce the problem, remove. Also, remove the trackpoint cap - if they're in a good mood, they'll give you a new one. Best to have it boot in W95 or DOS or OS/2. Incidentally, with my TP701 I used to yank the HD before sending it in. This is impossible with the 560, so when I used service last time I had a heck of a time removing private stuff (credit card numbers, passwords files/login scripts, etc). Since then I've discovered a great freeware W95 encryption program, which I can't recommend highly enough for effortless encryption of a small number of files (or while subdirectories): called 'coded drag', at http://www.fim.uni-linz.ac.at - David