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>thing... in support, Dell is the best, Wintel is the worst... IBM is th most >aggravating because of the long delays, arrogant telephone staff and >extremely expensive fixes... so I cannot believe your comment that my >exeriences are "different that most laptop owners..." Look at all the >published suveys Well, the first 3 surveys I ran across on the internet don't agree with you. Both a PC World survey: http://www.pcworld.com/hardware/desktop_pcs/articles/mar96/1403p192-1.html and a very recent PC magazine survey: http://www.zdnet.com/pcmag/features/perfectpc/surveypc/notevend.htm put IBM quite high (not better than Dell or Micron or Gateway, but all in the roughly the same ballpark, depending on the survey). So did a Windows magazine survey from last fall http://www.winmag.com/library/1997/0801/featu127.htm though this was predominantly for desktop systems. I've had my own major problems with IBM support, including a downtime of several weeks on one machine, so I don't mean to defend them blindly, and I entirely agree that they are often annoying and rude on the telephone. I've also never tried to get an IBM serviced out of the warrantee period. However, one thing I really appreciate about the machines is that (1) the problems eventually do get resolved, or the defective machines replaced, and (2) they maintain support of older machines, and do a good job of posting support files and fixes online. (By contrast, I have a Micron Transport with APM and video incompatibilities with IE4 which they never intend to resolve - though they're quite nice on the phone when they say this:-) David A. Ross ross@math.hawaii.edu www.math.hawaii.edu/~ross