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On Sat, 2 May 1998 11:26:07 -1000, David Ross wrote: >>In my extensive experience (292 machines) with IBM, Dell, Gateway, Micron, HP, >>Winbook, and Ergo, there is no worse support than IBM > >Your experiences are so different from most laptop owners I know that I wonder if you either (a) have different support needs than average users, or (b) mean something different by "worse support". > >Were all these machines laptops, seviced centrally? IBM desktop support is notoriously bad, and I've never heard of a local IBM authorized service center that could repair a hangnail, let alone a computer. > LOL. That's definately true. When my 355C had problems, the service center really screwed up the system, where it wouldn't boot. Fortunately, my insurance company covered it, which is why I have my 701. And I've seen close, but not as drastic, when trying to get my 701 fixed. They wouldn't really look at it, but said "Yeah, we can ship it in to Easyserve!". >>support here. HP support has been wonderful for us, but not as good as Dell. > > >As long as they stay in the laptop business - when Dell pulled out briefly a few years back, they also stopped supporting their previous laptop customers! > >I've never had any experience with Gateway. When I solicited bids a few years back for some equipment >we were buying, I called, emailed, and faxed them bid requests. Eventually - weeks after we made the >purchase - they submitted a bid for a very different configuration than we'd specified. > <g> I never cared much for Gateway, and after looking at a dead Solo, it looks extremely flimsy. Yuck! >Ergo still exists? Impressive tenacity! > Yup, I occasionally see them in some magazines. -- Paul Khoury | <pkhoury@loop.com> | Sent from my ThinkPad 701CS Proudly running OS/2 Warp 3/4, Slackware Linux, and Sun Solaris 2.4