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At 07:10 AM 6/18/97, Paul Khoury wrote:
>(which covers the keyboard mechanics) was not even attached to the
machine, and after I re-attached it, I
>realized that the didn't return about 1/5 of it (both ends). I don't know
if their techs. are trying to build their
>own 701 from bits and pieces, but I was not very happy, and I only get a
response from IBM whenever I call,
>not when they tell me. Does anyone have any suggestions? I'm suprised at
their quality of products and
>service in this instance, because I have 2 other PS/2s, and 3 XTs, amongst
tons of other IBM peripherals,
>and have never had any other problems. Thanks for all your help.
>
With any company you can get the occasional bad service. The question is
whether it is typical or atypical. Anyone can have a bad day (thinking of
myself), communications can fail, personalities can clash, and many
technical people are not the soul of reason they sometimes imagine.
Fortunately, with a company the size of IBM you can always find someone
else to talk to. They employ a number of people who act as ombudsmen for
complaints such as yours. They may not give you any help, but they will be
very nice about it. Plus, my experience is that they will help, if you can
convince them that you have been unjustly suspected of misuse that did not
happen.
Not sure what they're called, but you should be able to find one with a
little trip through IBM's Alice in Wonderland phone maze.
Hope this helps.
Brooks
Brooks McNeely
Lockheed Martin Energy Systems, Inc.
E-mail:
bnm@ornl.gov (work)
brooks_mcneely@ibm.net (non-work)
Phone:
423-574-4612 (voice)
423-576-6608 (fax)