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On Wed, 18 Jun 1997, Paul Khoury wrote: > > I just wanted to get some opinions: has anyone really noticed > or had the problem of having their 701 fall apart, as is poor > case design, defective components, etc? EZServe cracked my LCD lid on the right hand side (where I put my thumb when I pick the closed computer up). When I posted my story (below) to this list, someone else commented they'd also gotten their 701 back from EZServe with a crack in the exact same place. Because they keyboard expands, the case near the right LCD hinge is very weak. If the computer is open, it's tempting to pick it up by this point since you can't pick it up by the keyboard. Doing so will eventually crack it (mine has). There have also been numerous reports of the hinges loosening and cracking - mine will no longer stay upright and will slowly tilt down over 10-20 minutes. The modem has always been a problem, disconnecting randomly. Changing the modem from LAPM to MNP supposedly fixes things (worked for me). The headphone jack will have static. I've had the motherboard swapped twice and it still has static. The headphone jack on the port replicator doesn't suffer this problem. > Also, has anyone here > had any really BAD instances in dealing with Easyserve on a > 701 in particular? So far, I have my 701 hooked up to a 6 I won't repeat my last EZServe experience in full. To summarize, I got my 701 back from an EZServe with a loose battery and a cracked case. I didn't immediately return it because I needed it for my school research, during the course of which I dropped it cracking the opposite end of the case. I sent it to EZServe with a letter explaining what parts were damaged from the previous EZServe, and which parts I had broken. They insisted I pay to repair *everything* because I "had no proof" some of the damage was from the previous repair. When I asked what constituted proof, they said I should've called in immediately after I got the machine back. I never understood this because if my word was good enough then, why isn't it good enough now. Anyways, this really upset me because I'd paid quite a premium ($$$ *and* foregoing a Pentium laptop) to stick with IBM's no-hassle service. The supervisor wouldn't budge and eventually I gave in and agreed to pay for the repair (did I mention they were holding my machine until I paid a $175 appraisal and shipping charge?). But the story has a (somewhat) happy ending. I got my computer fixed but they never charged my credit card. Did the paperwork get lost behind a desk? Did a higher-up intervene on my behalf? I dunno. I was a poor starving student at the time. I was too scared to inquire for fear they would magically find my bill and deprive me of two months food money. I have to get it repaired again soon (the crack from the original EZServe is still there, and the speaker is acting up). So maybe this saga will continue. I'm going to try giving it to an IBM authorized repair center this time. -- John H. Kim kim@mak.com