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On Fri, 20 Jun 1997 01:52:37 -0500, Fabian Rodriguez wrote: >Hello, > >As a new owner of a TP, I must say I disagree with some stories I heard here. Maybe the 365XDs have a special support group at IBM?:) Maybe I haven't been a TP fan for so long... > >When I bought my TP365XD it was the store owners machine... I had to have it that week and he had been promising the machine for a month, and always came up with inventory, B.O.s, etc... excuses. Finally he told me well I could sell you mymachine.. except it has a cosmetic problem: there is a missing edge that covers the space that would be left when you close the screen (it was really broken, now how he did it is a mistery to me). > >"So I'll sell it to you $100 cheaper and give you the RAM upgrade cost (32MB). Ok, go for it. Now when I came to pickup the machine he told me I would have to send it to service because there was a problem with the battery. When at home, I noticed a crack that would prevent the keyboard from snapping correctly (when you close it after opening for batt access) and also about 5-6 dead pixels on the DSTN screen. Having the feeling I am in for some fun I call support, they Fedex a box, and it takes 10 days to get the computer back. > >Guess what! They replaced the WHOLE SCREEN, the edge that was missing (broken) and the keyboard. Which is normal, you'd say. Well, not from what I've heard here... > >And why is it that every single person that sees my thinkpad just lets out a "*wow*" just knowing its a thinkpad... other laptops dont get this kind of service. And that was *THE* reason I wanted to buy one, at my own risk of testing the service & warranty at the same time I got the computer. > >Comments welcome, > >Fabian > > I don't know that kind of service happening to me. My 701cs is my second ThinkPad, my first was the 355c, which was nice because it was a TFT machine, only a 8.4" TFT (not as bad as my 7.4" mono monitor though), and the display one day went "out", so I called IBM, they referred me to a local dealer, and it was six months before I got my 701cs, because when I got it back, IBM said I had to pay for the damages that apparently the dealer did. When I sent it in to the dealer again, because I had to use it with, again, an external monitor while they were waiting for authorization and more replacement parts, it was in "kinda-sorta" working condition. When I got it back, the hard drive starts up when you press the power switch, and that's all. IBM wanted about $1800-$2K or something like that, so our homeowners insurance covered the damages and I then recieved my 701 on March 6, 1996. And to make matters more interesting, the dealer went out of business 2 weeks later. If anyone on the list live in the Pasadena/Los Angeles area, you may have heard of them: Connecting Point Computers. I guess that these incidents don't mean that I hate IBM or their service, except that it's just un-responsive sometimes, and I still do get really mad though. But I currently have 6 working IBM machines, and am getting more (older ones, that is), so I still like their quality. In many cases, it's a lot better than some of my 10 or so other clones around here (out of 16). Paul Regards, Paul Khoury pkhoury@earthlink.net