SPONSORED LINKS
You're going to love this. I get my Thinkpad back from EZ SERV and am ready for my OS Upgrade since they gave me a new hard drive with factory specs on it. I decided to go with 3.1 to 95 upgrade disks just to be safe. So to make a long story short, the upgrade won't take and now it won't boot saying files are missng and turns itself off. So I boot using F5 to access the c drive. Keyboard freezes up. So I boot from an emergency disk. Keyboard freezes up. So now that my 755 has been in to repair 3 times with the system board replaced TWICE, the processor card replaced TWICE and and the hard drive replaced once (loosing all my software in the process) The IBM software tech assures me this is bad hardware AGAIN and NOT software. ( that's funny, I've had FOUR different EZ SERV techs assure me this is software not hardware:) So I need to contact a customer service board that takes 5 business days to get a respose from (iv'e not had the thing working for more than a month now). I no longer trust the EZ SERV department for 755 models as I had who I was told was the head tech Scott Tarbell working on my machine who (aside from not returning my messages) not even he could get it right . Someone (David?) responded to me a while ago that IBM may replace a unit afetr 4 repairs so thats what I'll be shooting for. Anyways, I'd apreciate the comments of anyone who has had experience in this area, or give me any of their experiences that I can use for ammo when I get in touch with this customer relations board. Thanks, Jeff elvislives@mindspring.com and blitzin@pacbell.net