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In the past two months, I have bought two refurbished Thinkpad 560 (P100/8MB/810HD) from two different vendors. Unfortunately, both of Thinkpads required repair upon my receiving them. (Fortunately, IBM's EZServe was wonderful). I was wondering if others have had bought refurbished IBM goods, whether they be Thinkpads or others products, and encountered the same unfortunate circumstances. Moreover, one thing I have noticed about the two IBM notebooks I bought was that it had a sticker on the back which stated ,"The product is refurbished and contains USED parts." (capital letters are mine). I have bought many refurbished products before in the past from many different manufacturers such as Compaq, HP, NEC, Sony, etc. but none of them claim to use "USED" parts. Furthermore, all of the non-IBM refurbished products I have bought appeared new, physically- you couldn't tell them apart from a "new" product with the naked eye. However, the two IBM's I received had some minor physical blemishes. I was wondering if anybody knows anything about how IBM "refurbishes" its goods. jason jasonlin@nwu.edu